As Syncoms, we've delivered software for American Healthcare aiding in compiling the insurance document called SBC. (Original project here). However, the software had just the basic interface generated by the Django framework, with no special enhancement and a basic UX.
For the project, we assigned a certain amount of time dedicated to feedback and review by the client as standard procedure for all software projects. The feedback and review phase is normally a reactive process: the user reviews the software, writes a ticket, and the developers do the relative amendments, leaving them idle until the first batch of tickets arrives.
In this case, the team began the full conversion of the software into an API, reviewing the original code and separating what was related to the pure data processing from what was related to the UI.
Even if, commercially speaking, this could be considered an unnecessary cost, this decision has taken into account the future scalability, so simplifying the addition of all the additional functions that surely would come at a certain point.
So, separating the data processing from the interface, we design the final interface.
Built in React, the interface group the plan in sections. Inside each plan, all the fields are grouped in tabs, reducing the amount of scrolling occurring in the original version.
Clearness of the font and style of the icons make it easy to use and reduce at the very minimum the fatigue of working on the application for long and repetitive times.
Also, compared to the previous version, we've added the ability to preview the document "on the fly", opening in a modal window without the need to download or open in separate tabs.